MLS relaunch provides a cautionary tale

“Best-in-breed technology” and “industry best practices” seem like buzzwords until the launch of your website fails.

That’s when you realize that having the right people and the right companies behind your launch is so crucial. Any major undertaking -- be it a new site or a relaunch -- relies on people who understand the issues at hand and companies that provide proven solutions for features like content management systems, integration with third parties, and the all-important quality assurance and testing.

For a cautionary tale, look no further than Major League Soccer and its new site, MLSSoccer.com, which was supposed to launch triumphantly in late March.

The site suffered systemic failure on Day 1. More than three weeks later, problems still abound. The league has been addressing the fallout ever since.

Revamped MSN homepage embraces changing digital environment

MSN rolled out a new homepage Wednesday. Or more precisely, it’s in the process of rolling it out to the site’s 100 million users.  MSN’s initial redesign began last November when it was road-tested for a small segment of its users to solicit feedback.

In addition to revamping its design - its first serious makeover in a decade - Microsoft added a number of new features. Prominent among those features is a large push for Bing, Microsoft’s search engine. With Bing showing steady growth in the share of search queries, this comes as no surprise.

The redesign also incorporates a new module for local news, another fast-growing segment of MSN’s site traffic. Additionally, MSN has aggregated its social networking, with popular trend watches, Hotmail, Twitter and Facebook tabs.

All of this isn’t to say the new MSN homepage is a success or failure. Change isn’t easy for a lot of users, and the loss of the MSN’s trademark blue background alone will be enough to cause some initial anxiety.